Privacy Policy

At Social Llama Cafe, we are committed to protecting the privacy of our customers, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Ontario, Canada.

1.Information We Collect

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number
• Order Details: Menu items ordered, dietary preferences (if provided), special requests
• Payment Information: Processed securely through third-party platforms (we do not store card details)
• Location Information: If using delivery or online ordering services
• Feedback and Reviews: Customer feedback, social media tags or comments
• Newsletter Subscription Info: Email and communication preferences
• Technical Information: IP address, browser type, and usage patterns if you visit our website

2. How We Use Your Information

Your personal information may be used for the following purposes:

• To process orders and payments
• To respond to your inquiries and special requests
• To provide delivery and reservation services
• To improve our menu and customer service experience
• To send promotional emails or newsletters (only if you opt-in)
• To conduct surveys or request feedback
• To meet legal and regulatory requirements

How We Share Your Information

We may share your personal information in the following cases:

• With third-party service providers (e.g., delivery partners, payment processors) who support our operations, under strict confidentiality agreements
• With law enforcement or regulatory authorities when required by law
• With marketing platforms (e.g., email tools or social media platforms) for the purposes of communication, if you’ve given consent

We do not sell or rent your personal information to third parties.

4. Cookies and Website Analytics

Our website and online ordering systems may use cookies to improve user experience. You can choose to disable cookies in your browser settings.

We may use Google Analytics or similar tools to analyze website traffic and user behavior. This data is aggregated and does not identify individual users.

5. Consent

We collect and use your personal information only with your knowledge and consent. By visiting our restaurant, using our website, or interacting with us online, you agree to the terms of this Privacy Policy.

You can withdraw consent at any time by contacting us.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal data against theft, unauthorized access, loss, or misuse.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a customer in Canada, you have the right to:

• Access the personal information we hold about you
• Request corrections to your personal data
• Withdraw consent for specific uses
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the effective date above.

10. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact us at:

Social Llama Cafe

2107 Yonge St., Toronto, ON M4S 2A4

📧 Email: support@socialllamacafe.ca

📞 Phone: +1-647-564(4755)